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How do I become a registered member of Helpmebuild?
What all can I explore on Helpmebuild after getting registered?
Is it safe to use my credit card/ debit card or provide bank details on Helpmebuild while checking out to buy product(s)?
Yes, it is completely safe to use your credit card, debit card or bank details while checking out through our payment gateway partner PayUmoney. We do not store any credit card, debit card or bank details in our servers. Go through the buyer protection policies on www.payumoney.com for more details
Why is Cash On Delivery option not available on Helpmebuild?
Cash On Delivery option is not available on Helpmebuild currently. We are working on the same to provide this option very soon.
Can I cancel an order?
For Furniture - Cancellations are permitted for the time period of 24 hours once the order is placed. Once the product is delivered, In case of any exception, please speak to our customer care at 0124-4675100 or mail us at returns@helpmebuild.com and we will assist you in the best possible way. No refund will be made in case of cancellations after delivery has been done. If a product is damaged or not as per the specifications, then the same will be repaired or replaced with a new product as per the terms of use accepted during the registration of your account.

For products other than furniture:
Cancellation of product is available for the time period of 24 hours from the time it is placed. Please contact our customer care team at support@helpmebuild.com to assist you for the same.
What happens if I am not satisfied with the product bought on Helpmebuild? What is Helpmebuild’s Returns Policy?
Do I need to pay Shipping Charges for purchases on Helpmebuild?
Who will pay for the shipping charges in case of returns/ reverse pick up?
Shipping charges for the returns will be paid by the customer. In case of exception, after quality check by a representative, if the product is unauthentic, damaged or defective, then the reverse pickup will be free of cost.
What if the product has missing parts or defects?
If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team at support@helpmebuild.com. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
What if the packaging of the product is damaged upon delivery?
If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
I just received an email with a tracking number but I am not able to track the order on the courier website. How is that possible?
Why is the product not available for shipping in my Pin Code?
How do I track my order after it is dispatched by Helpmebuild?
In how much time does a product is delivered?
Product dispatch time is mentioned in the general specifications of the product.
How long does it take to receive a refund?
We will process your refund within 7 business days of receiving the returned product in its original packaging.
How long does it take to receive a refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
I have been charged full amount of the transaction?
A. at first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.
My issuing bank call center has no information on EMI conversion?
A. the issuing bank will receive EMI request after at least 3 working days of the transaction. Then status of transactions can be provided by issuing banks.
The transaction amount has not converted into EMI in 7 working days?
A. please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.
My bill has been generated and full amount has been charged to me?
A. please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.
Sum total of all EMIs is more than the transaction amount?
A. the issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction
Bank has rejected EMI conversion?
A. Customer needs to pay full amount of the transaction to bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.

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